10 Reasons to have RoboHelp Server 9

Last Friday I attended the official UK launch of Adobe’s Technical Communication Suite 3 at Adobe’s offices in London. Whilst the spotlight was placed on the three main applications that form the substantial part of the Suite (RoboHelp, FrameMaker and Captivate) RoboHelp Server 9 got a brief mention.

As a RoboHelp Server user for several years, I’ve experienced first hand just what it can provide a Technical Communications department. I’ve written numerous posts on this subject area on this blog and as a result I guess I’ve become an unofficial product evangelist. Therefore whilst I was happy to hear the product being mentioned at the launch, the few sentences it received didn’t even scratch the surface of what it can provide.

If you are wondering whether to install (or upgrade to) Adobe RoboHelp Server 9, below are 10 reasons to say “Yes”. I’ll be covering each of these in more detail in the weeks to come.

1. Configurable contexts:
   RoboHelp Server 9 allows each context (website) to be fully configured (e.g. database properties, search settings, etc.) via the improved Configuration Manager.
2. Improved feedback analytics:
   RoboHelp Server 9 has some new reports to add to those available in previous versions. All the reports have been reworked to better describe the statistics they contain, enabling you to focus on how your content is being used thus enabling you to improve it.
3. Customisable reports:
   Reports can be customised to report on specific date ranges / areas, columns can be added / removed and settings can be saved for future use.
4. Exportable data:
   Report data can be saved to a comma separated file enabling the data to be imported to other third party applications (e.g. Microsoft Excel) for further analysis.
5. Sleek UI:
   The sleek, professional design applied to RoboHelp Server 9 makes it a real pleasure to look at and use.
6. Secure output:
   From RoboHelp Server 8 output can be placed in a protected area meaning only users with a valid userid / password can access it.
7. Seamless upgrade from the previous version:
   Why upgrade if you lose your previous analytical feedback data? With RoboHelp Server 9 you can import data from a RoboHelp Server 8 installation. Click here for further details.
8. Increased search capability:
   Several improvements have been made to the search capabilities in RoboHelp Server 9 (e.g. synonyms, topic keywords, etc.).
9. Adobe AIRHelp moderation:
   RoboHelp Server 9 can be used as a repository to handle ratings and comment moderation for Adobe AIRHelp, thereby enabling users across networks to see all ratings / comments.
10. Multiple platform support:
    A wide choice of databases can be used to hold your feedback analytics data including multiple versions of Oracle Database, Microsoft SQL Server and  Microsoft Access.

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