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June 14, 2011

RoboHelp Server report title mapping

RHS_Reports

One of the major changes in Adobe RoboHelp 9 is in the area of reporting. All the reports have undergone a major overhaul, but not just on their look and feel. Most have also been renamed to make the titles more intuitive. Now if, like me, you occasionally find yourself getting confused between the old and new report titles, help is at hand in the form of the table below.

RoboHelp Server 8

 

RoboHelp
Server 9

Report
Description

Possible Uses

Frequently Asked Questions

Frequently Searched Terms

Lists the most frequently entered search terms.

Identifies what areas your users are having difficulty with. Could the UI be reworked / redesigned?

Frequently viewed Content

Frequently Viewed Topics

Lists the most frequently viewed topics.

Useful in identifying troublesome areas. Additionally it can be a useful indication of how many end users are using new functionality.

Unanswered Questions

Search Terms with no Results

Lists the search terms entered by end users that returned no results.

Identifies synonyms or stop list words that can be entered in the Adobe RoboHelp
9 project.

Question Trends

Search Trends

Displays a graphical representation of the number of searches performed by the end users, breaking the total down into those that found results and those that didn’t.

Identifies areas of the help users request most often. Also identifies searches not found that can be added to future versions.

Usage Statistics

Usage Statistics

Displays the usage statistics of the help system over a given period.

Report options mean the feedback analytics can be produced for:

  • Overall usage
  • Page views
  • Pages per visit
  • Browser usage
  • Operating system

Areas Requiring Help

Frequently Accessed CSH

Similar to the Frequently Viewed Topics report, but focusing on context sensitive help topics.

Identifies troublesome UI areas that require further user assistance.

Help System Errors

Help System Errors

Lists any errors found (e.g. missing map ids, invalid or missing window definitions) in relation to the help system.

Identifies the areas of the help file that need fixing before it goes into a production environment.

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