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January 5, 2012

6

Considering coming back to Adobe RoboHelp?

jdaigle

Last year the Adobe Marketing team ratcheted up the rhetoric in its bid to steal back users from its rivals. There were e-seminars aplenty on how to leverage Adobe RoboHelp and the Adobe Technical Communications Suite. Then along came a very enticing 40% discount off the price of an Adobe RoboHelp license for anyone swapping back from Madcap Flare, Author-it or Doc-To-Help. That offer is still valid by the way! Then today, John Daigle, President of Evergreen Online Learning, LLC wrote a guest post on the Adobe Technical Communications blog.

Many of you may know John. He is a regular conference speaker and has run countless Adobe RoboHelp, Adobe RoboHelp Server, Adobe Captivate and Adobe Acrobat courses in his role a certified expert in those products. What you may not know is that he has also developed a free Madcap Flare to Adobe RoboHelp converter that could be used to convert legacy projects.

John’s post is well worth a read, even if just to hear the feedback he’s received from former Adobe RoboHelp users surprised at the depth of functionality that has been added since they last used it. However John being John, the post not only describes why he developed the tool, but also includes a video (produced in Adobe Captivate of course) of how the converter works. Go and take a look now. You won’t regret it!

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  • http://www.thecontentwrangler.com Scott Abel

    So, why do you stick with Adobe RoboHelp?

    • http://www.cmcandrew.com/robocolumn The Robocolum(n)

      I guess I’ve never been one for jumping ship. I’ve used RoboHelp since the Blue Sky Software days so have seen many different companies own it. Yes I have issues with it, but it remains to this day the world leader and 20 years old. In this day and age that’s quite a achievement.

  • Scott Abel

    Fair enough. Just thought you might be willing to share some business rational for your decision that would be valuable to others. :)

    • http://www.cmcandrew.com/robocolumn/ Colum McAndrew

      Hi Scott. My firm did a use case study with Adobe a couple of years ago that outlines how we use their Technical Communication Suite to meet our business needs. I also did a RoboHelp 9 Review last year which sets out why I personally see RoboHelp meeting the demands of the technical authoring community.

  • Kelly O’Brien Burford

    I’d have to agree that RoboHelp is coming back swinging. I had not personally even looked at it since the late 90′s but recently partnered with Ed Martino for a help desk and customer service data base renovation using RoboHelp 8 with a desk top air module publish. The radical reduction in call handle time was not something we were even looking for when we did it but was one of the many unexpected benefits for lightening quick full text searchability. Agents could literally type Red order to Florida and get exactly what they needed to process the order even if they were working an overflow queue and normally would have had to escalate do to unfamiliarity with the call type. You gotta try it!

    • http://www.cmcandrew.com/robocolumn/ Colum McAndrew

      That’s really great to hear Kelly. RoboHelp is virtually unrecognisable from the versions available in the 1990s. Ed is a very enthuiastic guy and knows a great deal about RoboHelp and AIRHelp output so it great to hear of your successful implementation. Could you post some ROI figures?