Category Archives: Technical Writing
The Today Programme on BBC Radio 4 ran a piece on the annual Webby Awards that take place tonight. These awards have become (in)famous for restricting acceptance speeches to just five words. This is partly out of necessity as there are hundreds of categories, but this got me wondering how Technical Communicators would approach this task if their work was awarded an award.
Last week I posted an opinion about how one person’s failure to deliver good user assistance tars us all with the same brush. The premise being that if one user has a bad experience with a help file, they’ll be less likely to use it next time. That may not be so bad if they stick to just that product’s user assistance. The trouble is, that malaise can very easily spread to all user assistance. If that happens, we are in BIG trouble.
I will be attending the User Assistance Europe Conference 2013 in Manchester from 12-14 June. Although the main conference agenda starts on 13 June, an additional pre-conference thought leadership event takes place on the afternoon of the 12 June. Whilst the main conference is organized by Matthew Ellison, the thought leadership event is an Adobe event and features many industry experts. The afternoon starts with an informal lunch, followed by a series of presentations on topical issues facing our industry. After that a panel discussion entitled “Assisting the Millennial User – Challenges and Opportunities in the Decade Ahead” takes place. It promises to be an interesting and informative event. Oh and it is free to attend. Even if you can’t make the main UA Europe Conference, try and make it to the Adobe Day event.