Category Archives: Conferences
Last week I posted an opinion about how one person’s failure to deliver good user assistance tars us all with the same brush. The premise being that if one user has a bad experience with a help file, they’ll be less likely to use it next time. That may not be so bad if they stick to just that product’s user assistance. The trouble is, that malaise can very easily spread to all user assistance. If that happens, we are in BIG trouble.
I will be attending the User Assistance Europe Conference 2013 in Manchester from 12-14 June. Although the main conference agenda starts on 13 June, an additional pre-conference thought leadership event takes place on the afternoon of the 12 June. Whilst the main conference is organized by Matthew Ellison, the thought leadership event is an Adobe event and features many industry experts. The afternoon starts with an informal lunch, followed by a series of presentations on topical issues facing our industry. After that a panel discussion entitled “Assisting the Millennial User – Challenges and Opportunities in the Decade Ahead” takes place. It promises to be an interesting and informative event. Oh and it is free to attend. Even if you can’t make the main UA Europe Conference, try and make it to the Adobe Day event.
I’ve just picked up on a tweet by @codefoster who is attending the ConveyUX Conference (#ConveyUX) in Seattle. In it they commented on the relative smartness of Designers over Developers in attendance. With their tongue placed firmly in cheek they suggested Developers should raise their game. As this conference also has folks in attendance who are Technical Communicators, I responded asking how they rated in the sartorial stacks.
The other day I received an email from Matthew Ellison, part of the organising team of the UA Europe conference. In it was feedback on my presentation entitled, “Help! I need feedback. Where do I start?”. What surprised me with the feedback was the level of detail in it.
Last week I attended the UA Europe Conference in Dublin. There a presented a case study of our use of Adobe RoboHelp Server. With it we have been able to implement some major improvements. Whilst Adobe RoboHelp Server is better known for its ability to highlight where documentation can be improved, I wanted to show how it can also be used to improve an application’s usability and user interface.