style

It is that time of year when our company does it’s annual appraisals. This involves each employee answering questions on an online system about how they think things have gone during the previous 12 months. What you write is used to start a discussion in the appraisal interview. The first question involves you listing your …
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Have you ever been working in a RoboHelp project and had trouble finding an open topic? I have. It could be that you are creating two new topics, adding content to them before going back to the first to link to the second. Maybe you are changing some legacy content and need to the content …
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claim

Jokes about garbled and unintelligible public address announcements on train platforms abound among UK rail travellers. Yet the UK news today focussed a report highlighting that 75% of rail users did not know how to make a claim for delayed or cancelled trains. That is not to say the information isn’t available. So why is …
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expert

Later this month I have my seven year anniversary at my current job. Back then I was an Adobe FrameMaker novice. I’d never used it, but was aware of what it could do. What followed was an exercise in how each and every one of us can become (I choose my words carefully here) proficient in …
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Over the coming weeks I will be taking a look at the Adobe Technical Communication Suite 5. You can expect in depth looks at the different applications and what they offer over previous versions. In this post I’ll look at what applications are included in the suite and how they have evolved since version one.

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